Privacy policy

Effective Date: October 6, 2026

At AX Paris, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, place an order, or contact us.

Information We Collect

When you interact with our website, we may collect information such as:

• Name
• Email address
• Phone number
• Billing and shipping address
• Order and transaction information
• Products viewed, added to your cart, or purchased
• Communications with customer support
• IP address
• Browser and device information
• Website usage and interaction information
• Information collected through cookies and similar technologies

Payment information is processed through the payment services available during checkout. AX Paris does not intentionally store complete payment card numbers on its own systems.

How We Use Your Information

We may use personal information to:

• Process and fulfill orders
• Process payments and refunds
• Arrange shipping and provide tracking information
• Communicate with you about your orders
• Provide customer support
• Handle returns and refunds
• Operate and improve our website and services
• Detect and prevent fraud, abuse, and security incidents
• Analyze website usage and performance
• Provide marketing and advertising where permitted
• Maintain business and transaction records
• Comply with applicable legal and regulatory requirements

Legal Bases for Processing

Where the General Data Protection Regulation (GDPR) and applicable German data protection laws apply, we process personal information on an appropriate legal basis, which may include:

• Contract: when processing is necessary to process your order or provide requested services
• Legal obligation: when processing is necessary to comply with applicable laws
• Legitimate interests: when reasonably necessary to operate, secure, and improve our business, provided those interests do not override your rights
• Consent: where your consent is required, including for certain marketing activities or non-essential cookies

Where processing is based on consent, you may withdraw your consent at any time.

Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to:

• Operate essential website functions
• Maintain shopping cart functionality
• Remember preferences
• Understand how visitors use our website
• Measure website and marketing performance
• Support advertising and marketing activities

Where required by applicable law, we will request your consent before using non-essential cookies.

You may also be able to manage your preferences through cookie controls available on our website or through your browser settings.

Analytics and Advertising

We may use analytics and advertising services to understand website activity, improve our services, measure advertising effectiveness, and provide relevant marketing.

These service providers may process information about your device, browser, website activity, and interactions with advertisements in accordance with their own privacy practices.

Where required by law, these technologies will be used only after obtaining the appropriate consent.

How We Share Personal Information

We may share personal information with service providers when reasonably necessary to operate our business, including:

• E-commerce and website service providers
• Payment processors
• Shipping and fulfillment providers
• Customer support providers
• Analytics providers
• Advertising and marketing providers
• Fraud prevention and security providers
• IT and hosting providers
• Professional advisers and legal service providers

We may also disclose information when required by applicable law, regulation, legal process, or a valid request from an appropriate authority.

We do not sell personal information for monetary compensation.

International Data Transfers

Some service providers may process personal information outside Germany or the European Economic Area.

Where personal information is transferred internationally, we take appropriate measures designed to ensure that such transfers comply with applicable data protection requirements, including appropriate safeguards where required.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal, accounting, tax, fraud-prevention, and recordkeeping requirements.

Retention periods may vary depending on the type of information and the applicable legal obligations.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Your Privacy Rights

Subject to applicable law, you may have rights concerning your personal information, including the right to:

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of personal information in certain circumstances
• Request restriction of processing
• Object to certain processing
• Request data portability where applicable
• Withdraw consent where processing is based on consent
• Object to direct marketing
• Lodge a complaint with an appropriate data protection supervisory authority

To exercise an applicable privacy right, contact us at info@axparis.shop.

We may request information reasonably necessary to verify your identity before completing certain requests.

Marketing Communications

If you receive promotional emails from us, you may unsubscribe using the unsubscribe option provided in the communication or by contacting us.

You may continue to receive non-promotional communications relating to orders, transactions, returns, refunds, or customer service requests.

Children's Privacy

Our website is not intended for children under the age at which parental consent is required under applicable law.

We do not knowingly collect personal information from children in violation of applicable law.

Third-Party Links and Services

Our website may contain links to third-party websites or use services provided by third parties.

Independent third parties have their own privacy practices, and we encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, business practices, technology, or legal requirements.

When appropriate, the updated version will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

AX Paris
Siebengebirgsstraße 27
58706 Menden (Sauerland)
Germany

Phone: +49 171 2746063
Email: info@axparis.shop